Which statement best describes how data-driven safety identifies actions?

• A. Passenger satisfaction surveys
• B. Incident data and safety reports
• C. Maintenance records
• D. Passenger seating charts

Answer: (B)

Data-driven safety bases its actions on real safety events and how they happened. By collecting and analyzing incident data, near-miss reports, and safety reports, teams can spot recurring patterns, identify root causes, and understand the conditions that lead to risk. This evidence-driven view makes it possible to design targeted corrective and preventive measures that actually reduce the chance of a recurrence.

Passenger satisfaction surveys look at how travelers feel and experience service, not at safety hazards or the factors that create risk, so they don’t provide the essential safety signal needed to drive corrective actions. Maintenance records track equipment condition, which is important for reliability, but without linking those findings to safety events, they don’t alone reveal the failures and processes that produced a risk. Seating charts don’t illuminate safety issues or the actions needed to mitigate them.